Services
Transforming Mission-Driven Organizations
Together we reimagine your organization’s future and build high-impact approaches that prepare you for what’s next.
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Change Management
PEOPLE CENTERED
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Executive Advisory
SUPPORT FOR LEADERS
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Operational Improvement
MAXIMIZE PRODUCTIVITY
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Strategic Planning
CREATE A CLEAR VISION
Change Management
To ensure change objectives are achieved and sustained, our methods center people and engage them with compassion throughout the journey from the current to desired future state.
Assessment and readiness – Determines the degree and impact of change, evaluates your organization’s preparedness for the change, and identifies the opportunities and potential roadblocks that your organization will likely encounter.
Stakeholder engagement – Defines the stakeholders involved and targeted adoption levels, identifies change champions, and equips leaders to model their commitment and support for the change. We also help you think through the best mechanisms for establishing a feedback loop that will spotlight concerns as well as potential solutions.
Change implementation – Orchestrates execution of the change(s) while ensuring that activities are aligned, monitoring progress, and resolving challenges. Our approach minimizes disruptions that the change may introduce to your organization and coaches leaders on effectively supporting employees as the change goes live.
Organizational culture transformation – Articulates the overarching vision for the change and helps you foster a culture that embraces new ideas, innovation, and new ways of working. We partner with you to create a communications and engagement framework that aligns with the culture and drives employee adoption of the vision.
Continuous improvement – Our process monitors the effectiveness and health of the change, considering tools and targets for setting benchmarks as well as performance milestones over time.
Executive Advisory
While leaders contend with strategic challenges, we serve as a safe space of support and thought partnership. All talent needs coaching, and our team is there for you as your organization evolves.
Executive coaching and strategic advising – With the benefit of our industry knowledge and deep change management experience, we help you foster ongoing success by skillfully navigating transitions, determining goals, and building and nurturing team culture.
Fractional Chief Operating Officer (COO) services – On an interim basis, we oversee and manage initiatives related to team leadership, operational strategy, strategic planning, as well as process improvement and organizational transformation.
Organizational alignment advisory – We make sure every employee shares a common understanding of the organization’s short and long-term initiatives, expectations regarding ways of working, and extensive experience to help you align your organization’s structure for cost-effectiveness and to best deliver strategic goals.
Operational Improvement
Our aim is to help you maximize productivity, ensuring that teams and the organization can do more while minimizing risk, reducing costs, building team knowledge, and preparing for the future.
Root cause analysis – We help the C-suite discover the root cause of current challenges so you can identify and operationalize solutions that best align with mission, vision, and strategic objectives.
Process mapping – Our team creates visual maps of current workflows and processes that show who and what is involved in a process and reveals where improvements should be made and what is needed to produce desired outcomes.
Data analysis – We leverage data to help you pinpoint roadblocks, inefficiency, and opportunities to improve. This may involve identifying data necessary to determine root cause and current state, determining the scope of available data and best methods for collecting it, analyzing and interpreting the data, and applying this data to craft a compelling story that supports the change.
Process improvement – We take a deep dive into key workflows and policies within your organization’s various departments and guide teams through plan-do-study-act processes that enhance culture and operational efficiency.
Strategic Planning
We help you create a clear vision and destination for specific teams or your entire organization.
Facilitating strategic discussions – We are skilled facilitators who can help your leadership team uncover issues, crowdsource potential solutions, build consensus, strengthen employee engagement, and create valuable ongoing dialogue through strategic discussions, staff retreats, focus groups, listening sessions, and roundtables. We take the input from these sessions and help you translate them into actions supported by the mission and strategy.
Strategic plan development – Without an appropriate strategic plan in place, organizations can miss out on new opportunities and stunt their own growth. Our team studies your organization and works with you to produce specific measurable and achievable goals and guides you through the process of building a multi-faceted strategy that will make your vision a reality.
Strategic prioritization – During times of change, it can be challenging for executives to determine where to focus the organization and their own efforts. We understand that the essence of problem solving is prioritizing the largest problems and opportunities and giving more weight to the most effective and streamlined solutions. Our team helps you understand the impact, magnitude, and cost of your options around prioritizing:
Customer and market targeting
Identifying and addressing specific customer needs
Innovating service
Identifying key issues
Allocating resources to activities that will best achieve your goals
Streamlining day-to-day activities
Translating strategic plans into action – We help you break down your strategic plans into high-level, long-term goals and short-term projects and action steps. Coupled with our guidance around setting priorities and aligning employees around common goals, our services also include helping to garner buy-in on desired outcomes and course-correcting as needed. We link vision to details.
